![]() ![]() If you encounter a connection error, please call our IT Helpdesk at 54 or email with a screenshot of the error you received. You should now be connected to the remote Windows environment. If you are connecting to, you will be prompted to authenticate with Duo before the connection completes. ![]() Failure to remember this step will result in the server refusing your connection! This is crucial if you are connecting from a personal Windows device or if you are connecting from off-campus so that the server knows that you are with SOU. Alternatively, you can use your SOU email address as your user name in this step. You need to enter your SOU username with a " SOU\" preceding it (without the quotes) when you type it into the Username field. To connect to the Windows desktop, double click on your Saved Desktop. ![]()
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